2019 Artificial Intelligence Predictions from Nuance

Companies spent money--a lot of money--on the promise of using machines to deliver better experiences to their customers. They invested in the bright shiny objects--a bot that can be created in minutes, a bot that can book your next salon visit or order an Uber for you, an application that can offer product recommendations--and they learned a lot in the process. And perhaps most importantly, that AI doesn't add enough value on its own--it's the solution across it all that allows machines to engage with humans in a natural and contextual way that makes AI valuable. Right now, there is no common ground with most of the AI technology consumers engage with. Instead of knowing who you are by simply the sound of your voice, most people are identified as a fresh user every time.