Alexa is DOWN: Users complain Amazon smart assistant is ignoring them

Amazon's Alexa has gone down and is ignoring user's requests, according to numerous reports from customers. Alexa is the name given to the artificial intelligence (AI) system that powers the Echo device range. The smart assistant has been down since early this morning but users say that the device either won't switch off or is switching itself off. Outage tracker Down Detector– the website that tracks outages – received hundreds of complaints about Alexa not working at around 8am this morning UK time. Amazon's Alexa has gone down and is ignoring user's requests, according to reports from frustrated customers.