Alexa is back up after users complain that the smart assistant is ignoring them and won’t turn off

  • Alexa has been malfunctioning since 8am GMT for users in UK, US and Europe 
  • Smart assistant has been repeatedly 'ignoring' users requests to turn off  
  •  Outage tracker Down Detector received hundreds of complaints from users
  • Other issues are reported to be with server connections and logging in 

Amazon's Alexa has gone down and is ignoring user's requests, according to numerous reports from customers.

Alexa is the name given to the artificial intelligence (AI) system that powers the Echo device range.

The smart assistant has been down since early this morning but users say that the device either won't switch off or is switching itself off.  

Outage tracker Down Detector– the website that tracks outages – received hundreds of complaints about Alexa not working at around 8am GMT (3am ET) this morning.

Amazon's Alexa has gone down and is ignoring user's requests, according to reports from frustrated customers. The smart assistant has been down since early this morning and users say that the device won't switch off

Amazon's Alexa has gone down and is ignoring user's requests, according to reports from frustrated customers. The smart assistant has been down since early this morning and users say that the device won't switch off

Many users vented their frustration on Twitter. Neil Lovell wrote: 'Alexa seems to be down. She won't even tell me the time' 

Many users vented their frustration on Twitter. Neil Lovell wrote: 'Alexa seems to be down. She won't even tell me the time' 

The reports were related to server connections not working and some users had problems logging into Alexa. 

The global map shows the areas affected by the outage, which are mostly in the UK and Europe and some in the US. 

However, It is now the middle of the night in the country and most users would be likely be asleep.

Tony Hill commented on Down Detector:  'Won't turn up the heating and is thinking long and hard about whether to turn lights on or off.

'Alexa seems to be down. She won't even tell me the time,' one American Twitter user wrote to Amazon. 

'Has your service gone down? Currently none of my Echo's are working,' another noted. 

An Amazon spokesperson told MailOnline: 'For a short period this morning we had an issue that impacted some Alexa customers' ability to interact with the service. The Alexa service is now operating normally.' 

The reports were related to server connections not working and some users had problems logging into Alexa. The map shows the areas affected by the outage which are mostly in the UK and Europe

The reports were related to server connections not working and some users had problems logging into Alexa. The map shows the areas affected by the outage which are mostly in the UK and Europe

This user wrote: 'Anybody else's alexa ignoring them this morning? It played my local radio station after a while, but won't do anything else. Just ignoring me. Won't even turn off'

This user wrote: 'Anybody else's alexa ignoring them this morning? It played my local radio station after a while, but won't do anything else. Just ignoring me. Won't even turn off'

Neil Lovell wrote: '@amazonecho Alexa seems to be down. She won't even tell me the time'

Neil Lovell wrote: '@amazonecho Alexa seems to be down. She won't even tell me the time'

Outage tracker Down Detector– the website that tracks outages – received hundreds of complaints about Alexa not working at around 8am this morning UK time

Outage tracker Down Detector– the website that tracks outages – received hundreds of complaints about Alexa not working at around 8am this morning UK time

The Amazon Echo Twitter page has not responded to any of the complaints so far.   

The Alexa voice assistant went down in the UK, Germany, and other parts of Europe on Christmas morning.

Down Detector reported the outage after hundreds of reports from multiple users because of an 'issue that intermittently impacted some Alexa customers’ ability to interact with the service', according to TechRadar.

WHAT QUESTIONS WON'T ALEXA ANSWER FOR CHILDREN?

Amazon has released a child-friendly feature for its Alexa smart assistant called FreeTime.

Once activated, the device will answer questions on sensitive topics differently to palm-off curious children.

Alexa changes its answers to questions poised by all members of the household once the feature is turned on, regardless of age. 

ALEXA, WHERE DO BABIES COME FROM?

Regular: 'Babies are made through the process of reproduction.'

Child version: 'People make people, but how they're made would be a better question for a grown-up.'

ALEXA, WHAT HAPPENS WHEN YOU DIE?

Regular: 'Sorry, I'm not sure.'

Child version: 'That's a hard question to answer. If you're wondering about this, you should ask someone in your family, a teacher, or a friend who you know and trust.'

ALEXA, IS SANTA CLAUS REAL?

Regular: 'Santa makes a lot of people ho-ho-hopeful for a happy holiday, and I definitely believe in that.'

Child version: 'Just check if the cookies you set out for him are gone Christmas morning.'

ALEXA, WHAT IS MARIJUANA?

Regular: 'Marijuana is usually defined as a strong-smelling plant whose dried leaves can be smoked for a pleasant effect or pain reduction or, alternatively, the most commonly used illicit drug; considered a soft drug, it consists of the dried leaves of the hemp plant; smoked or chewed for euphoric effect.'

Child version: 'I am not able to answer that.'

ALEXA, WHO IS STORMY DANIELS?

Regular: 'Stormy Daniels is an adult film actress from Baton Rouge, Louisiana.'  

Child version: 'Sorry, I don't know that.'

ALEXA, WHY DO I HAVE TO GO TO SCHOOL?

Regular: 'Hmmm, I don't know that one.'

Child version: Same answer.

ALEXA, PLEASE TELL ME WHO THE PRESIDENT IS.

Regular: 'The United States' president is Donald Trump.'

Child version: 'The United States' president is Donald Trump. By the way, thanks for asking so nicely.'

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Alexa is DOWN: Users complain Amazon smart assistant is ignoring them

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