When Bots Go Bad: Common UX Mistakes In Chatbot Design

Bots will one day sweet-talk their way into our good graces, but that day is not today. Judging from recent debacles such as Microsoft's Tay and the fembots of Ashley Madison, AI-assisted chatbots still have a long way to go before gaining genuine and socially acceptable conversational skills. Just visit YouTube and you'll realize that giving bots an eerily human-like appearance is much easier than granting them the gift of gab. That means you'll have to wait just a bit longer before a real-life version of either Jarvis (The Avengers) or Samantha (Hers) will arrive to stir your intellect or your emotions. Nonetheless, chatbots have certainly made huge strides since they were first used decades ago.