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Artificial intelligence is getting better at natural language processing. That means that people can ask increasingly complex questions of AI and still get an accurate answer. For instance, instead of asking what the current weather is, you can ask what it will be at a specific sporting event. The AI system can determine what is being asked, and search through the proper channels to find the answer. As AI becomes more advanced in this way, more businesses are going to turn to chatbots to resolve customer service issues and questions.