Digital employees are the future of work

According to a recent McKinsey survey of executives, companies have pushed the time frame for digitizing many aspects of their business, from internal operations to supply chain and customer interactions, by three to four years. Digital products in those companies' portfolios have also shot some seven years ahead of where they had expected to be prior to the pandemic. The Great Resignation, skill shortages, supply chain disruptions, working from home, touchless customer experience, and agile process redesigns are paradigm shifts that businesses have rapidly needed to adapt to. But how do companies stay dynamic, resilient, and efficient in this new era? We believe that a big part of the solution may be found in digital employees, powered by automation and AI.