How AI adoption can help MSMEs close the digital transformation gap

Technology for MSMEs: Accounting for 70 per cent of all employment, 99 per cent of companies, and nearly 50 per cent of global GDP, MSMEs are a key economic artery for almost every nation on the planet. However, the small size and limited resources of most MSMEs have traditionally made it difficult for them to access enterprise technology and implement digital transformation at scale. In fact, less than 20 per cent of MSME digital transformation initiatives are successful. But all that is quickly changing. In the past, digital transformation for MSMEs has largely been viewed as a customer acquisition tool that helped them scale faster and access new markets.