How Telecom Companies Can Leverage Machine Learning To Boost Their Profits

The number of smartphone users across the world has skyrocketed over the last decade and promises to do so in the future too. Additionally, most business functions can now be executed on mobile devices. However, despite the mobile surge, telecom operators around the world are still not that profitable, with average net profit margins hovering around the 17% mark. The main reasons for the middling profit rates are the high number of market rivals vouching for the same customer base and the high overhead expenses associated with the sector. Communication Service Providers (CSPs) need to become more data-driven to reduce such costs and, automatically, improve their profit margins.