Criteria for Comparing AI Chatbots and Customer Experience...

Navigating the market for a customer experience or customer service engagement solution such as a chatbot, virtual assistant, asynchronous messaging platform, or IVR can be confusing. With multiple vendors offering solutions that sound alike, how can you choose the best one for your business? Making customer engagement consistent across all channels is key to maintaining your brand's equity. From the time consumers see your ad or engage with your web content to when they are greeted by your chatbot or escalate to an agent for faster resolution, their journey must be seamless. Your experiences need to delight customers at every stage, on all the channels you support.