Artificial Intelligence Needs To Speak The Language Of Business, Not The Other Way Around

Almost every business leader on the planet, 94%, believe AI will be critical to success over the next five years. Still, as Deloitte's latest research on the state of AI finds, many companies still aren't achieving the value they anticipated -- there has been a 29% increase in the share of respondents who identify as AI "underachievers" this year as compared to the last year. Issues diminishing the impact of AI include challenges improving its business value and a lack of full executive commitment, the Deloitte survey shows. Industry leaders and observers in the trenches agree that it is these organizational issues, rather than technical issues, that are holding back progress. An important point is that AI needs to serve the customer, and help the business put the customer front and center.