Why AI application development isn't as far away as you think

The first generation of RPA technology allowed basic app integration with data cuts and pastes between applications similar to how a human would function. RPA technology has started to enter a second phase, in which AI is used to improve interaction with unstructured content such as email, documents, pictures and audio. These new capabilities provide a layer of analytics that can rip through these different types of unstructured data and transform it into a suitable format for a process. Companies tend to build AI islands. It's common to see a company with a different conversational intelligence platform for things such as contact centers, customer interaction, help desk calls, HR and augmented analytics.