Implementing chatbots? Watch out for these 3 common pitfalls

The potential of artificial intelligence (AI) technologies that can sense, comprehend, act, and learn over time, is immense and fast maturing. As AI becomes more democratised and easily accessible, the temptation for companies to dip their toes is irresistible. Outside of robotic process automation (RPA), I am seeing heightened client interest for employee or customer facing chatbots (i.e. The speed trap The technology underlying chatbots is straightforward and one can get started with a basic bot in a few hours. This is music to companies looking to make a quick start with AI on a shoestring budget!