Human Intelligence before Artificial Intelligence

Take a simple question such as, "Is today a holiday?"This common question can result in multiple answers and when asking a human, it will be an interactive conversation that will eventually lead to the right answer.On the other hand, while chatting with an automated solution, the individual must seek a solution on their own. Several scenarios can influence the automated solution's, e.g., chatbot response: Am I interested in holidays where I am based on the location of my work profile? Am I using this information to buy local sales to see if I need to go to work? Can I use internet-based information or an official company calendar? Before we think about adding intelligence to a chatbot or other automation, we need to make sure that we know all the scenarios, including the data source itself, and who will keep the information up-to-date.