[24]7.ai Earns Top Score in Opus Research's Decision Makers' Guide to Enterprise Intelligent Assistants Report 2019 Edition Markets Insider

The 2019 edition of Opus Research's Decision Makers' Guide to Enterprise Intelligent Assistants report determined [24]7 AIVA to be a top solution for enterprises, and the only virtual agent solution capable of delivering across a breadth of simple FAQs to complex, conversational issues to online transactions. The Opus report presents a comprehensive assessment of 16 enterprise-grade Intelligent Assistant solution providers, with a focus on natural language processing, machine learning, AI, analytics and customer management integration to power digital self-service solutions. The report highlights [24]7 AIVA's ability to support both voice and digital channels and deliver unified self-service, calling out the company's differentiators as being a unique blend of AI and human insights, two decades of unparalleled experience in customer journeys across all channels, and proprietary insights including more than 150 patents and patent applications. "We analyzed a short-list of the leading providers in natural language processing, machine learning, AI and analytics to develop the industry's most comprehensive assessment of today's virtual agents and digital self-service solutions," said Dan Miller, lead analyst, Opus Research. An agent can take over a bot conversation at any time, and hand the conversation back to the bot to complete the interactions.