Enablers and Inhibitors of AI-Powered Voice Assistants: A Dual-Factor Approach by Integrating the Status Quo Bias and Technology Acceptance Model - Information Systems Frontiers

The growth of industry 4.0 has greatly emphasized the development of Artificial Intelligence (AI) related infrastructure at different levels of the value chain and business cycles where AI has increasingly contributed to the betterment of human life (Cao et al., 2021; Coombs, 2020; Grover et al., 2020; Sipior, 2020). Minsky (1968, p. v) defines AI as the "the science of making machines do things that would require intelligence if done by men". The emergence of voice assistants has enabled organisations to develop systems and processes where human interaction with AI has become the norm (Bawack et al., 2021; Hu et al., 2021). The first voice assistant titled "Shoebox" was introduced by IBM at the Seattle world fair in 1962. Apple has been working on voice assistants since 1990 and has developed a pilot with Macintosh Plain Talk during 1993.