Personetics AI fuels Tandem's digital insights

Digital challenger bank Tandem has turned to Personetics' artificial intelligence (AI) for personalised insights and advice. Powered by Personetics' Cognitive Banking Brain, the bank will integrate the new offerings within its digital banking. Tandem's chief executive, Ricky Knox says: "Together with our use of open banking we can use AI to get to know our customers better, predict their needs, and help them make better decisions about their money with as little effort as possible on their part. We want to do the heavy lifting for them, so they can go about their lives and not worry about day-to-day finances." Examples of personalised insights delivered by the Personetics solution include unusual spending activity; tips on how to avoid fees; and opportunities for savings or investment. Knox adds: "While AI is promising, it was important for us to work with a partner such as Personetics that has proven experience in financial services.