Top 3 sessions to attend at the virtual summit on the future of call centers - Watson

Key Points: – Call centers are falling behind consumer expectations as consumers increasingly expect a consistent and cohesive brand experience across channels – Integrating AI and chatbots can help transform your customer service operations from voice to digital messaging, delivering seamless experiences across channels – Attend our free Virtual Summit to learn how the world's leading companies are reinventing customer service and call centers Your company's call center isn't just about providing customer care -- it acts as a nervous system of your business with a pulse on what your customers love, hate and struggle with when it comes to your products and services. But let's face it -- call centers are falling behind user expectations as consumers increasingly expect a consistent and cohesive experience across multiple channels, enabling them to interact with brands on their own terms. "Studies indicate 78% of customers would prefer a non-voice channel (like messaging) as the first choice if they could get a resolution on their first attempt." But most call centers today still use costly and aging infrastructure, and largely rely on voice-powered services such as IVR systems and live agents, resulting in an inability to deliver on the omni-channel experience consumers expect. Attend our virtual summit to learn how to integrate artificial intelligence and technologies like chatbots and virtual agents to transform your customer service operations from voice to digital messaging. Cost-effective and scalable, these cloud-based services integrate seamlessly with your existing infrastructure, elevating current processes that anticipates customer needs and proactively manages relationships.