Inside 4 Companies That Deployed Digital Workplace Chatbots

Chatbots in the digital workplace have clearly arrived. Danone, a $28.8 billion French food company, deployed the technology through the Workplace by Facebook collaboration tool, one of many examples of internal chatbots. Digital workplace chatbots will only get better, too. By the early 2030s, it will be one of the technologies that will be "fundamentally reinvented" in the digital workplace, according to a report by the Digital Workplace Group (DWG). "A seamless suite of tools, including apps to support specific roles and jobs, dashboards that integrate business data into meaningful outputs, and chatbots using natural language processing, will all simplify interactions with information and people, thereby enabling work to happen more easily," DWG's Elizabeth Marsh wrote in the report. Forget the 2030s for now.