Harnessing human-AI collaboration for an AI roadmap that moves beyond pilots

MIT Technology Review 

In this exclusive webcast, Concentrix's Ryan Peterson, Everest Group's Shirley Hung, and Valmont's Heidi Hough discuss turning AI ambitions into operational advantages. The past year has marked a turning point in the corporate AI conversation. After a period of eager experimentation, organizations are now confronting a more complex reality: While investment in AI has never been higher, the path from pilot to production remains elusive. Three-quarters of enterprises remain stuck in experimentation mode, despite mounting pressure to convert early tests into operational gains. "Most organizations can suffer from what we like to call PTSD, or process technology skills and data challenges," says Shirley Hung, partner at Everest Group. "They have rigid, fragmented workflows that don't adapt well to change, technology systems that don't speak to each other, talent that is really immersed in low-value tasks rather than creating high impact.