Fusing Work And Automation PYMNTS.com

Artificial intelligence may once have been the purview of science fiction books and movies, but increasingly, it is being used as a way for businesses to get a handle on the daily minutiae of transactions and customer interaction. One firm that has been marrying work processes and machine learning is WorkFusion, which, through AI cognitive services, seeks to automate what can be termed "knowledge work"-- in effect, everything from invoices to eCommerce itself -- in a process that has as its goal the elimination of repetitive tasks that can be prone to delays and human error. Machines, in this regard, take over at least some of the daily tasks that need to be performed on both small and grand scales. In recent news tied to the company, WorkFusion linked up with enterprise services firm Hexaware to provide automated business processes through digital managed services. In an interview with PYMNTS, Adam Devine, WorkFusion's vice president of product marketing and strategic partnerships, said that the process of workflow automation in its truest form can be thought of as intelligent augmentation -- an event "where technology makes people and work better."