Technology company WorkFusion is to set up its new European headquarters in Dublin city centre which will create 100 jobs over the next three years. Dublin will be the company's fourth physical office joining WorkFusion's global headquarters in New York City and locations in Warsaw in Poland and Hyderabad in India. The new Dublin office will house the company's R&D and data scientists as well as other key software engineering roles. The company works with banking, insurance and financial companies. According to a recent ManPower Group Employment Outlook Survey, three in four employers globally report difficulty finding the talent they need in 2022.

WorkFusion, a top provider of Intelligent Automation technology, announced it has been placed by Gartner in the Leaders quadrant of the 2020 "Magic Quadrant for Robotic Process Automation."1 Gartner recognized WorkFusion based on its completeness of vision and ability to execute. "We believe Gartner's recognition of WorkFusion in the Leaders quadrant validates our customer-first approach -- with pre-built automation solutions designed to lower costs dramatically, and in record time, for areas with higher levels of document-related manual and cognitive work across some of the most critical processes in Banking, Financial Services, Insurance, Healthcare and other sectors, " said WorkFusion CEO Alex Lyashok. "The right automation approach is to be able to deliver meaningful and measurable benefits to businesses in weeks or months, not years, and without disrupting core infrastructure or systems. As an example, for organizations in regulated-service industries such as Banking, Financial Services and Insurance (BFSI), the WorkFusion Intelligent Automation Cloud platform can quickly and easily manage document-heavy processes -- and in some cases can cut costs by 50% within 3 months," Lyashok said.

Who's involved: German re/insurer Talanx and US-headquartered automation software provider, WorkFusion. What's happening: Talanx and WorkFusion have agreed a strategic partnership. In an initial step, the software from WorkFusion is being used for automated checking and processing in the claims division at Talanx's subsidiary HDI. The software will initially be used for invoices dealing with glass breakage and motor insurance. Significance of development: Talanx has described the new software as "automation 4.0" because the artificial intelligence platform can take end-to-end decisions, known as Intelligent Process Automation.

WorkFusion, the leading AI-powered process automation provider, was awarded top honors in robotic process automation (RPA) and artificial intelligence (AI) by two independent panels of industry judges. Judges of the third annual AIconics selected WorkFusion as offering the Best Innovation in RPA from a shortlist that included three of the largest RPA providers. TechXLR8 Asia judges recognized WorkFusion for the Best Application of AI in Financial Services for helping 25% of the biggest U.S. banks, three of the top 10 insurance companies, and half of the top 10 global financial data providers to transform operations by integrating AI into a single, cost-effective automation platform for business people. The AIconics Awards preceded the AI Summit in San Francisco, and the TechXLR8 Asia Awards took place during the AI Summit in Singapore, both taking place concurrently September 19 – 20. AIconics judges selected WorkFusion Smart Process Automation (SPA), the company's flagship AI-driven process automation product, for the Best Innovation in RPA award for letting its customers automate complex processes from end-to-end on a single platform with the lowest total cost of ownership of any RPA product.

WorkFusion, a business process automation software developer, has raised $50 million in a new, strategic round of funding as it prepares to start adding new verticals to its product suite. The company's new cash came from the large insurance company, Guardian; health care services provider New York-Presbyterian, and the commercial bank, PNC Bank. Venture investor Alpha Intelligence Capital, which specializes in backing artificial intelligence-enabled companies also participated in the new financing. Certainly WorkFusion seems to have come a long way since its days hiring crowdsourced workers to train algorithms how to automate the workflows that used to be done manually. The company has raised a lot of money -- roughly $121 million, according to Crunchbase -- which is some kind of validation, and in its core markets of financial services and insurance it's attracted some real fans.

Successful business and industry leaders have always known that innovation is a key to success. The world of business has always been shifting and transforming, and entrepreneurs who get stuck in routine and tradition are often left in the dust when they cannot adapt to the new challenges and changing consumer demands. The introduction of artificial intelligence technologies into the world of business and industry, along with the growing importance of e-commerce to our economy, means that the rate of innovation will only continue to increase. Below, we look at three ways in which artificial intelligence technologies, solutions, and software will dramatically change how business is done. As more and more commerce shifts from brick and mortar businesses to online platforms, artificial intelligence solutions will pave the way for companies who are flexible enough to take advantage of these new marketing and business opportunities.

DISCUSSION TOPICS: – How fast will the AI workforce arrive at your company's office?

Artificial Intelligence (AI) is dramatically changing business, and chatbots, fueled by AI, are becoming a viable customer service channel. The best ones deliver a customer experience (CX) in which customers cannot tell if they are communicating with a human or a computer. AI has come a long way in recognizing the content – and context – of customers' requests and questions. Typically, customer service chatbots answer questions based on key words. The most basic systems are actually document retrieval systems.

Artificial Intelligence (AI) is dramatically changing business, and chatbots, fueled by AI, are becoming a viable customer service channel. The best ones deliver a customer experience (CX) in which customers cannot tell if they are communicating with a human or a computer. AI has come a long way in recognizing the content – and context – of customers' requests and questions. Typically, customer service chatbots answer questions based on key words. The most basic systems are actually document retrieval systems.

All sorts of people gathered to attend the #AIEurope conference in London past week. We also encountered more discrete forms of AI specialized in the high speed processing of masses of unstructured data. AI, eagerly awaited by some and much criticized by others, is finally a reality. Whatever the intended use, "the role of AI is to learn from data how to help people do their job," says Adam Devine, VP and head of marketing at Workfusion (intelligent process automation solutions). And its development requires similar ingredients.