Revolut rolls out Rita the chatbot greeter » Banking Technology

UK-based payments start-up Revolut has unveiled its "human-like" chatbot, Rita, to answer customer queries. Rita – which stands for "Revolut's Intelligent Troubleshooting Assistant" – is accessible via the mobile app's messenger support service. Customers can open the app, send Rita a message and get an instant reply. During the pilot scheme, Rita resolved 20% of 7,500 customer queries per day and received a customer satisfaction score of 4.3/5. Did Rita get asked out on any dates?