When Should You Not Use Chatbots? - The Chatbot

Chatbots are a popular business solution for customer services and many other use cases. But there are some times when a chatbot is not an appropriate way of engaging with customers, so consider these points before adopting a bot for your business or service. Back in 2017, chatbots had a failure rate of 70%. In 2018, it turned out that "smart" chatbots could be corrupted, like Microsoft Tay. Over 2019, the value of the chatbot market grew 31.6%