AI can drive savings for business travelers says AMEX GBT - Tech Wire Asia

SAVING money and time is one thing artificial intelligence (AI) can do well, and American Express (AMEX) Global Business Travel (GBT) is using the technology to deliver savings every time clients book a hotel room. In an exclusive interview with Tech Wire Asia during a trip to Singapore, Chief Information and Technology Officer David Thompson spills the beans on the company's AI-based booking solution. As AMEX GBT books hotel rooms for clients, it follows travel policies handed down to them (preferred hotels, agreements, etc). However, as most hotel's inventory changes frequently, opportunities to move the traveler into a lower cost hotel room with the same amenities often arises. "This is where we found the opportunity to leverage AI. We trained AI to understand where the hotel room is and what the amenities are."