Future of Customer Interaction: 10 Most Innovative Chatbots in the World

The hype around Chatbots, AI-powered customer service software, is relentlessly gaining rapid momentum across the corporate world. These computer programs enabled by artificial intelligence simulate interactions with customers automatically based on a set of predefined conditions or events. As business applications of chatbots are growing rapidly, reports show that by 2020, 85 percent of brand-customer interactions will be done using chatbots and self-service options. Most businesses, especially those that operate in a changing market environment, always look for innovative technologies and solutions to address their customer's needs. With their ability to direct customers through the marketing funnel and keep them engaged with a brand, chatbots are adding new value to companies' responses to the customers' queries and interests.