IBM acquires Watson-based personal shopping chatbot from Fluid

IBM has acquired XPS, a Watson-based AI chatbot for personal shopping, from software firm Fluid. Expert Personal Shopper (XPS) uses natural language technology to interact with customers while they shop. IBM invested in Fluid in 2014, as part of a $100m fund it established to contribute to Watson-based businesses and applications. 'In addition to retail, we believe, XPS can be leveraged and applied to the digital properties for brands across a variety of industries' – PAUL PAPAS Watson is IBM's signature artificial intelligence (AI) platform and the cornerstone of the company's future in AI-based business processes and services. The XPS solution and several key members of the XPS team will become part of IBM iX (Interactive Experience).