Relying on robots: the future of AI in local councils

Some local councils – such as the London Borough of Enfield – are already embracing this shift. Last year, Enfield collaborated with IPsoft to develop Amelia, robot technology dedicated to frontline council services, such as taking resident queries or authenticating licenses. Through AI and cognitive computing, government departments can lessen the burden of administrative tasks while gaining faster access to sophisticated insights, empowering them to make better decisions for citizens. The volume of information available today continues to grow exponentially. By deploying technology to successfully navigate and manage these huge quantities of data, both structured and unstructured, local councils can speed up services, improve frontline services and reduce human error. British citizens can already anticipate the advantages.