Salesforce Customers Say They Are Ready for AI

If Salesforce delivers artificial intelligence as part and parcel of everyday business applications as promised, its customers are ready to use it, at least according to an informal and very unscientific survey. AI is a class of technology that teaches itself how to perform tasks. In one form, AI can learn to act as a personal assistant to its human users. But to date, much of the available AI technology has been expensive and hard to implement. At the company's annual Dreamforce event in San Francisco, Salesforce crm chief executive Marc Benioff and other execs again talked up the company's plan to integrate AI into its various sales, marketing, e-commerce, and customer service software products.