One insurance role that could be wiped out by artificial intelligence

Artificial intelligence is going to have a big impact on adjusters, actuaries and insurance agents, but it won't necessarily kill their jobs, an AI expert suggests. But lower-skilled jobs may be in jeopardy. "Jobs at call centres are going to disappear slowly with chatbots," predicts Eli Fathi, co-founder and CEO of Ottawa-based MindBridge Analytics Inc., which makes financial analysis products that use AI. Fathi is a recently-announced finalist in EY Canada's Entrepreneur Of The Year award program. Ernst & Young released the list of its Ontario finalists July 10; it plans to announce the winners at a gala this October.