CenturyLinkVoice: How The Cloud Is Improving And Accelerating Customer Service

We all know how frustrating the experience of calling into a customer service department can be. Long hold times, the endless repetition of birth dates, previous addresses, maiden names... It's enough to make you want to avoid the whole process altogether. But the cloud--paired with technologies like speech recognition, biometrics, natural language, artificial intelligence and machine learning--is giving rise to intelligent virtual agents that are providing faster, more personalized service. Automated customer service solutions have been around for a while, but the cloud is drastically improving the model. Intelligent virtual agents can now crunch data about who you are and what you need, providing the kind of efficient feedback loop required to autonomously keep getting smarter.