Crossing the AI chasm

Simon Chan is senior director of product management for Salesforce Einstein and former co-founder/CEO of PredictionIO. Every day brings another exciting story of how artificial intelligence is improving our lives and businesses. AI is already analyzing x-rays, powering the Internet of Things and recommending best next actions for sales and marketing teams. But for every AI success story, countless projects never make it out of the lab. That's because putting machine learning research into production and using it to offer real value to customers is often harder than developing a scientifically sound algorithm.