Augment raises $5 million to help customer service agents with AI

Augment today announced it has raised $5 million for an AI platform that assists customer service agents at large companies. The startup had operated in stealth for 10 months prior to launch. The company joins competitors like Mattersight, DigitalGenius, LivePerson, and others in its efforts to train AI using conversations between customers and businesses in order to better guide customer service agents. The money will be used to bolster the Augment AI platform, which is trained by an aggregated dataset made up of 100 million conversational interactions at large companies, including Dyson. Augment makes no attempt to replace human agents, only to make them more efficient.