Google TensorFlow AI bots drafted into Ocado call centre service

Like so much in Britain, you can credit the weather for this. Ocado has rolled out AI using Google's open-source TensorFlow to improve service at its customer call centre. The online food retailer took six months to build and install a system based on machine learning., using Python, C, Kubernetes on Google Compute with TensorFlow. The cloud-based AI will do the heavy lifting for inbound customer emails, opening and scanning for key words and context, before prioritising and forwarding them. On an ordinary day the system handles 2000 messages and double that at busy times such as Christmas.