Will robo-advice make human insurance agents vanish? - Accenture Insurance Blog

From Siri to our investments, the use of artificial intelligence to make decisions has expanded rapidly in the last five years. As we've seen in this series, this trend is just starting to reach the insurance industry. Insurance agents working today could be forgiven for wondering if a robot will put them out of work in the coming years. While automation is likely to transform many jobs in the future, it is extremely unlikely that the insurance industry will give up entirely on its existing advantage of agent-consumer relationships. As a recent Accenture survey of nearly 33,000 customers around the world revealed demand for human interaction is not incompatible with demand for robo-advice.