'We're moving from mobile devices to cognitive conversations – it's the future' says IBM Watson CTO

"Cognitive conversations" with artificial intelligence are "the future" of customer care, IBM's CTO of Watson Europe reckons. Speaking at Computing's Big Data and Analytics Summit 2016 last week, Duncan Anderson explained how AI like IBM Watson is "not Ex Machina" - referring to the 2015 film in which human-like AIs become self-aware - but is now at the point where it can soon make considerable changes to the daily lives of people. "The practical reality of where we are is not Ex Machina - we're not building beautiful computers and spoofing humans, [but] we're solving practical problems today," he said. Anderson said Watson's growing ability to process unstructured data - "text documents, images, voice - the novel data types" - is now bringing to an end the traditional approach of putting such data "in a database clock and [doing] nothing with it". While this is nothing new, Watson's improving effectiveness at communicating what it's learning back to a user in the form of "chat" is now becoming an increasingly viable frontline tool.