AI chatbots are at the heart of a great experience for the next generation

We all know that artificial intelligence (AI) is getting smarter and that software tooling to drive increasingly useful AI chatbots has improved massively. But one CIO I met recently refuses to adopt any chatbot development altogether. He says that his firm will exclusively use human interactions instead and champion that factor as a Unique Selling Point. A neat enough business idea I thought, at least initially. He was one of a group of around fifteen Chief Information Officers I had met to discuss the challenges they face on a daily basis.