Aditya Birla Sun Life MF to respond to your queries through AI - Cafemutual.com

Aditya Birla Sun Life AMC has introduced a new digital facility eBOT or email BOT powered by Artificial Intelligence (AI) and Machine Learning (ML) in its customer service process. The eBOT can read and understand customer's intent, classify the query, fetch relevant information from systems and respond to customer queries over email. The fund house will also resolve queries of distributors through this digital facility. The fund house claims that eBOT will ensure rapid and accurate response to customer queries over email in a consistent manner. Earlier, the fund house had launched a ChatBot and a WhatsApp channel for customer servicing.