Artificial Intelligence Continues to Evolve in Government and Elsewhere

The concept of using artificial intelligence to help mitigate dull, repetitive or manpower-intensive jobs within government is nothing new. For example, the Post Office has been using AI to scan, route and track letters and packages for several years now. Other agencies are using similar so-called low-level AI for everything from document processing to managing their payroll. Sometimes called robotic process automation, tasking computers with those kinds of jobs makes a lot of sense. A human could do the same repetitive type of job as well, but it would take much longer. And the human would likely get tired at some point and thus be more prone to errors and mistakes. Slowly, however, AI is starting to be asked to perform higher level tasks that are normally undertaken by humans.