Rebuilding Trust in Banking With Artificial Intelligence

In the Spring of 2008, Stephen Green, the then-Chairman of HSBC, penned his early reflections on the unfolding cataclysm later called the Financial Crisis. "There has been a massive breakdown of trust: trust in the financial system, trust in bankers, trust in business, trust in business leaders, trust in politicians, trust in the media, trust in the whole process of globalization – all have been severely damaged, in rich countries and in poor countries alike." Nearly a decade later, these words have a regrettable continued resonance. Indeed, such views featured prominently in Senate Banking Committee hearings late last year regarding the opening of false accounts at Wells Fargo. John Stumpf, the bank's then-CEO, argued that such behavior was an aberration: "That's not our culture," Stumpf said.