The Road Ahead for Speech Recognition Technology

Speech recognition technology has had its place in the enterprise tech stack for years, but the onset of COVID-19 has proven its worth even further. Our recent annual Trends and Predictions for Voice Technology in 2021 report found that 2020 saw a marked increase in voice technology adoption among enterprises, with 68% of respondents reporting their company has a voice technology strategy, an increase of 18% since last year. This is for a number of reasons – it can increase efficiencies across organizations, give them better access to data from conversations, even abade our contact-free wishes during the pandemic. Given that the number of organizations adopting speech technology is set to increase as its capabilities grow, providers need to focus their attention on the barriers to adoption and ensure that user concerns are addressed. Only then will the technology's true value be recognized.