LivePerson acquires VoiceBase and Tenfold for its conversational AI platform

Conversational AI company LivePerson today announced that it acquired two companies for an undisclosed sum: VoiceBase and Tenfold. VoiceBase provides speech recognition and conversational analytics, while Tenfold develops a platform for integrating communication systems with customer relationship management software and support services. LivePerson CEO Rob LoCascio says that folding VoiceBase and Tenfold into its existing offerings will support LivePerson's vision to "help brands gain complete ownership and visibility" over their customer engagements. "Brands want to accelerate their use of voice and conversational AI with deep connective tissue into their systems," he added in a statement. "It's my great honor to welcome VoiceBase and Tenfold's experts to the LivePerson family as we build the unified AI system behind 100% of conversations with the world's most innovative brands."