Artificial intelligence is transforming the enterprise - Information Age

The predictions for AI use cases have been prolific and wide-ranging in recent years. From humanoid robots to predictive analytics for legal institutions, hedge funds, and more, there has rarely been more excitement generated by a technology than the current buzz emanating from AI software. Application of this technology extends to mobile and telecommunications too. Here, it has become an important next step in helping operators' transition from Communications Service Providers into more advanced Digital Service Providers that can predict their customers wants and needs. AI is empowering service providers with a range of new capabilities such as deep learning, natural language processing, and cognitive computing to create a digital interface that will essentially deal directly with human beings, addressing and resolving customer service issues.