Ada Health's chief medical officer on AI and building trust in digital health tools

As pressures on healthcare systems intensify, an increasing number of consumers are turning to the use of symptom checkers in the search for fast answers – or guidance – to any concerns that they may have. But although these tools have become popular, questions around their accuracy, and not only, are plaguing the digital health space. Last week, at Slush, Ada Health cofounder and chief medical officer Claire Novorol spoke to Wired UK's Victoria Turk about the Berlin-headquartered company's approach to building trust in its AI-powered chatbot. "Absolutely key, first of all, is the quality of the product," Novorol told the audience. "So what we've always focused on from the very beginning, eight years ago now actually, is the quality of the core product, the foundation of everything that we do, and that's our knowledge base, our reasoning engine, and how it works, the clinical quality of that, accuracy, safety."