FedMobile Banking app gets chatbot-based virtual assistant - Times of India

CHENNAI: Federal Bank & Niki.ai on Saturday announced the launch of a chatbot-based virtual assistant on FedMobile, the bank's mobile banking application. The bank has partnered with Niki.ai for powering the artificially intelligent bot. The chatbot feature offers mobile recharges, hotel room/ bus ticket reservation, household bill payments (electricity, water, DTH, data card, landline, broadband, gas), movie booking, events booking and cab booking. A user who wants to do a mobile recharge will simply have to type on the app "recharge my mobile number for Rs 100." The intelligent chatbot will pick up automatically the mobile number, identify the mobile operator and display the details for the user's confirmation.