How AI will reshape everyday banking

The greatest fear for banks in the changing landscape of financial services is to lose grasp of the customer relationship and become utility commodity providers, or "dumb pipes". This fear is strengthen by changes in consumer behavior and expectations, regulatory changes such as PSD2, new business models and new technology. Artificial intelligence is one of the technological paradigms that is set to transform financial services in the years to come. How will banks stay relevant in a perfect storm of changes affecting nearly every aspect of the industry? According to Accenture, banks must become an indispensable Everyday Bank to meet changes in consumer behavior and expectations.