Hitachi develops humanoid robot for providing customer services in retail stores

Hitachi recently announced the development of "EMIEW3," a humanoid robot, and its "remote brain" robotics IT platform. This platform was developed to provide necessary services and guidance in stores and public facilities. Enhanced by the "remote brain" consisting of a robotics IT platform connected to cloud-based intelligent processing systems and a remote operation system to monitor and control multiple robots at various locations, EMIEW3 is able to provide high quality services. Since the announcement of "EMIEW" in 2005, Hitachi has continued to develop human symbiotic robots that can safely co-exist with humans, providing robot-based services with advanced communication capabilities. Using EMIEW2, first announced in 2007, Hitachi developed functions necessary for customer and guidance services, and demonstrated capabilities which include autonomous mobility at a brisk human walking pace, isolation of human voice from background noise, accessing information from the Web to identify objects and using indoor network cameras as "eyes" to locate objects. More recently, artificial intelligence technology was applied for functions requiring advanced intelligent processing such as for dialogue with appropriate response to questions posed in different forms and predictive function to avoid collision with moving objects which may suddenly appear from blind angles.