Extending Dynamics 365 Customer Insights with Azure ML-based custom models - Dynamics 365 Blog

AI-enabled Dynamics 365 Customer Insights helps unifying data from multiple sources within an organization and generates a single, end-to-end view of the customer. This 360-degree customer view can be used to discover insights to optimize customer engagement and drive personalized customer experiences. This unified data is an ideal source to build machine learning (ML) models that can generate additional business insights. Customer Insights provides seamless integration with Azure ML (AML) to bring your own custom models to work on this integrated data. In this blog, we will share a step-by-step guide on how to do that.