Two opportunities for AI chatbots to help customers

A positive customer experience is critical for business success. But how can you deliver a positive customer experience? A Business Insider survey found that 80% of 800 decisionmakers plan to or already use AI chatbots to interact with their customers via email, SMS, apps, and live chat by 2020. Properly trained AI chatbots have the ability to read between the lines, so to speak. They can engage with people at a level that surpasses set if-then scenarios.