Tech catches up to conversational AI ambitions

The news: Our most recent forecast shows that conversational AI adoption is growing. In 2021, 64.2% of US adults between the ages of 25–34 used a voice assistant. Overall, 46.9% of US adults will use a voice assistant in 2022, 48.2% by 2025. Conversational AI is on track to become a mainstream technology in practically every vertical. The problem: Conversational AI tools are popularly limited in use to voice assistants (Siri and Alexa) and chatbots due to issues with user experience in other tools like more advanced voicebots.