Bumble, Grindr, and Hinge Moderators Struggle to Keep Users--and Themselves--Safe

"I wasn't able to go outside anywhere alone," Ana says. "I had so much anxiety that when I went outside to do errands, I lost consciousness twice. That's when I realized I was very sick." Ana began working for LGBTQ dating app Grindr when she was in her early twenties, one of hundreds of Hondurans hired by US-headquartered outsourcing company PartnerHero to work on the account. Her team was based in San Pedro Sula, Honduras' second city, where they handled tasks ranging from the mundane--tech support emails and billing queries--to the horrifying: user reports of sexual assault, homophobic violence, child sexual abuse, and murder.